TrustRadius Insights
When I Work is a versatile web tool that has been widely implemented in various important areas of companies, including Marketing, Sales, …
Starting at $2.50 per month per user
View PricingOverview
What is When I Work?
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It…
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Pricing
Essentials
$2.50
Cloud
per month per user
Essentials + Attendance
$4
Cloud
per month per user
Pro
$5
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://wheniwork.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.50 per month per user
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is When I Work?
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.
When I Work is available with a 14-day free trial.
When I Work Video
It's About Time
When I Work Competitors
When I Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.
When I Work starts at $2.5.
Reviewers rate Support Rating highest, with a score of 8.7.
The most common users of When I Work are from Small Businesses (1-50 employees).
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(62)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
When I Work is a versatile web tool that has been widely implemented in various important areas of companies, including Marketing, Sales, Finance, and Customer Service sectors. Users have found it to be a powerful platform for scheduling and employee management, allowing for precise control over tasks assigned to specific employees. The software has met users' expectations and provided favorable results in a short amount of time. With When I Work, users have noticed radical changes in the control of working hours, which has led to increased punctuality among workers.
One of the key use cases of When I Work is its ability to facilitate effective communication and collaboration within teams. The platform enables the exchange of working hours between employees through its excellent communication features. This makes it easy for employees to coordinate their schedules and ensure smooth operations. Additionally, When I Work simplifies the process of requesting time off, taking open shifts, participating in team chat, and reporting availability, enhancing overall employee engagement and satisfaction.
Another important use case of When I Work is its role in improving productivity and providing direct insight into who is working during different shifts. By using the software, organizations can efficiently plan and manage working hours, ensuring optimal coverage and reducing scheduling conflicts. The simple and easy-to-grasp interface makes it accessible to the entire organization, allowing managers and supervisors to easily track employee attendance and make informed decisions based on real-time data.
When I Work is also particularly valuable for businesses with multiple locations or that require shift coordination. The software allows for company-wide schedule coordinating, publishing, group chat, time off requests, and shift coverage. It provides a platform for employees to cover their own shifts without sharing personal information with unknown individuals. This not only saves time for supervisors and directors but also promotes autonomy and responsibility within the workforce.
Furthermore, When I Work helps streamline administrative processes such as scheduling, payroll management, time tracking, and task management. By centralizing these functions into one platform, the software saves time and effort for store managers, replaces outdated paper-based systems, and ensures accurate record-keeping. The software also assists in managing flexible schedules for student staff or seasonal employees, coordinating travel schedules for events, and tracking tasks and activities of customer support teams.
Overall, When I Work has proven to be a valuable tool for businesses of all sizes and industries. Its user-friendly interface, effective communication features, and powerful scheduling capabilities have made it an indispensable asset for optimizing workforce management, improving productivity, and enhancing employee satisfaction.
Notification System: Users highly value the notification system in When I Work, as it has been praised by many reviewers for promptly alerting employees of any changes made to their working hours. This feature ensures that employees are well-informed and aware of any schedule updates, allowing for better planning and coordination.
User-Friendly Interface: The user interface of When I Work is widely praised for its simplicity and ease of understanding. Both employees and managers find it easy to navigate and use, according to multiple reviewers. Employees can effortlessly view their schedules without any confusion, while managers can efficiently manage and make changes to employee schedules. The intuitive design of the interface enhances the overall user experience.
Chat System: Many users appreciate the chat system in When I Work, which facilitates seamless communication and planning of working hours among employees. Multiple reviewers have highlighted how this feature allows employees to send instant messages, making the planning process more accurate and efficient. With the chat feature, employees can easily coordinate and align their schedules, improving overall teamwork and collaboration within organizations using When I Work.
Long Support Response Time: Some users have experienced a delay in receiving solutions from the When I Work Support team, resulting in frustration and the need to seek external assistance.
Limited Reporting Capabilities without Additional Payment: Reviewers have mentioned that the reporting capabilities of When I Work are limited unless additional features are purchased, which can be seen as a drawback for those looking for comprehensive reporting options.
Confusing Setup Process: Several reviewers found the setup process of When I Work to be confusing and cumbersome, particularly when configuring stable recurring shifts and understanding pricing and charges.
Users have made several recommendations for the software based on their experiences. The three most common recommendations are as follows:
-
Utilize customer support: Many users have praised the superb customer support provided by the software. They recommend seeking assistance from the support group for a tailored experience with the software. Users also suggest participating in the regular webinars held by the software.
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Try the software for scheduling and time tracking integration: Users recommend trying the software, especially for businesses dealing with scheduling and time tracking integration. They suggest giving it a try to save time on scheduling and integrate with payroll. Users also recommend using the software in conjunction with other scheduling software for an integrated and accurate system.
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Consider number of employees and time-off management: Users advise considering the number of employees and how time-off requests will be handled when using the software. They mention that the cost-effectiveness of the software depends on the number of employees. Additionally, users recommend staying on top of managing employee availability and conducting thorough demos before implementing the software.
These recommendations highlight the importance of customer support, utilizing the software for scheduling and integration, and carefully considering factors like number of employees and time-off management when using the software.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
September 14, 2021
Couldn't Be Easier!
The whole organization uses this software to manage their schedules, time off, etc. It is a great tool to help management avoid additional schedule changes since it allows employees to set their availability and time off all in one app. It also helps managers avoid over staffing by allowing weekly limits on shifts.
- Easy to use
- Onboarding
- Easy to navigate
- Personalization
- Branding options
- Manage multiple businesses
When I Work is being used company-wide across all eight locations. We use it for schedule coordinating and publishing, group chat between the entire company as well as individual stores, time off requests and shift coverage, etc. It gives our staff a platform for covering their own shifts if they cannot work without having to share their personal information with people they don't know. Management is able to share weekly specials, make company-wide announcements, etc. without having to use their personal phone. Management can see contact information for all employees company-wide, as well as all schedules. This saves a ton of time when trying to find coverage for the restaurant.
- Allows management to toggle between stores.
- Very user-friendly.
- Gives staff a platform to cover shifts without having to share their personal numbers with anyone.
- You cannot view inactive employees on the app.
- When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
- If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.
March 10, 2020
If only they had better/accurate support...Would be exceptional if not for recent issues!
When I Work is used for scheduling, time tracking, and employee attendance tracking.
- Scheduling is decent. It takes a long time to figure out, but once you have it down, it works.
- Mobile app warns people of scheduled shift prevents missed shifts.
- Time tracking is accurate and easy to interpret.
- Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
- Understanding their charges is a pain. I still don't know what I am paying for.
- If you are being overcharged, they don't care; they keep you on billing for something in a group.
For an event I coordinated, I chose to use When I Work last summer. I had volunteers and employees working on my team, and I needed a way to coordinate their travel schedules as well as our actual work schedules before, during, and after the event. When I Work helped me see what times of each day I was in need of more help, and where everyone would be when.
- When I Work allowed me to color-code each employee's schedule.
- When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
- For my purposes, I found the program easy to use and can't think of anything I would change.
February 08, 2020
When I Work Helps Improve How We Work
I work in the Conference & Event Management office at a university and we use When I Work for our summer student staff. We have a flexible schedule and various different shifts, so When I Work helps us keep track of who's working what when and helps our student employees keep track of their ever-changing work schedule. Before When I Work we were relying on student supervisors to keep track of who was working (or not working) any given shift and now anyone on our team can consult the When I Work schedule and see the full scheduling picture.
- Mobile-friendly: our student staff loves the app and use it frequently to check their schedules.
- Straight forward the learning curve is minimal for our student staff and they can figure out how to use When I Work with only a quick tutorial.
- Setup is confusing and a little cumbersome.
- Some components are confusing: for example, never really sure what the difference is between selecting a schedule and selecting a position
Score 9 out of 10
Vetted Review
Verified User
When I Work was adapted by all departments involved in a working scheme (2 shifts or more per day). The reason was to arrange employee shifts as per manufacturing schedules. However, users had noticed that the product not only offered scheduling stuff but also personal things such as annual vacations, salary scripts, health care tracking and so on. We decided to implement the product in every department regardless of their working-scheme. So now the product is being utilized company wide [and is] achieving the utmost satisfaction.
- Superb scheduling and arrangements as per employee and employer needs
- Newly introduced mobile app with tons of features adding great value to the users
- The product might be updated to be more precise and lean as the latest edition contains so many features that I thought some of them [were] duplicating each other.
November 27, 2019
Good product, but price is going up
We use When I Work across the organization for scheduling our seasonal staff members.
- Schedule publishing.
- Texting members.
- Connecting to our payroll.
November 20, 2019
Clocking in and out made easier
When I Work is my company's main software to clock in and clock out of shifts. We use this software for exempt and non-exempt employees. We also use When I Work to request time off, update shifts, and communicate with the scheduler. I currently use this software daily and found it to be better than the traditional paper clock-in system.
- GPS track destination clock-in or out.
- Messaging with the scheduler.
- Time off requests.
- Easy tracking of previously logged hours.
- GPS tracking is not always accurate.
- Occasional app malfunction.
- Requesting time off can be unclear at times.
January 19, 2018
When I Work - Simple Employee Management
When I Work is a powerful web tool for scheduling and employee management. Even in the free version, employees can request time off, take open shifts, take part in team chat, and report availability. The interface is simple and easy to grasp.
- Easy to read interface and display
- Ability to print to PDF for physical reports and record keeping
- Employee shift management
- While mouseovers are present, the menu could be designed better
- Popups in the free version covers up important features when viewed on smaller resolution monitors
- No direct print feature